Hi Abdullah,
Thank you for sharing your feedback, and I'm sorry your experience didn't meet expectations.
For some context: when you placed the order, I let you know upfront that shipping to the Middle East would be difficult and costly due to the ongoing conflict. You agreed to proceed with the custom strap and to cover shipping with DHL Express once it was ready. When the DHL quote came in higher than you were comfortable with due to the Elevated-risk surcharge, we agreed together to use Aramex as a more affordable alternative. Unfortunately, because Aramex operates limited flights to the region right now and, your parcel sat in transit longer than any of us would have liked.
I also want to acknowledge the communication side of things. I do my best to reply quickly, but I'm not always able to respond on weekends, and I understand that the wait felt frustrating on your end.
I appreciate your patience throughout the process, and I'm sorry the overall experience left you disappointed.
— Jayson