We quality check all of our products prior to dispatch and are confident in what we have crafted before we send your order out to you.
If you have any issues with your purchase we are happy to look at the issue and provide you with a reasonable resolution.
Please get in touch with us at email@example.com to start the returns process.
Change of mind returns
All items must be in their original condition, unworn or unused, and it their original packaging.
For the made-to-order straps:
A refund can be provided for made-to-order straps. Customers will incur a 25% restocking fee as your custom strap cannot be resold.
For ready stock straps:
A refund, less shipping cost, will be provided if the item is returned in the same condition as it was purchased.
Return of faulty goods
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Without limiting the effect of the Australian Consumer Law, where you have purchased a product from us that:
- is faulty, unsafe, contains a defect, or is not of acceptable quality, appearance or finish;
- is not fit for its intended purpose; or
- does not match the product image or our description,
or we are otherwise legally obliged to accept a return of the product under the Australian Consumer Law or any other applicable law (“Deficient Product”), we will accept returns and provide you with an exchange, repair, credit note or refund (at your election) using your original payment method. However, we reserve the right not to offer a credit note, exchange or refund where the goods have become of unacceptable quality a result of your misuse, damage or neglect.
If you believe an item you've purchased from us is a Deficient Product, contact us at firstname.lastname@example.org with (if applicable) images and other descriptions of the fault or deficiency.